Refund Policy

Our Refund Policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@earthinspiredproducts.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@earthinspiredproducts.com and send your item to: Earth Inspired Products, 1st St, San Diego CA 92101, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Earth Inspired Products, 1st St, San Diego CA 92101, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

In the unlikely event that you are not satisfied with the item you ordered from Earth Inspired Products,  you may return or exchange the item within 30 days of original receipt for full refund minus a 15% restocking fee and any shipping charges that were incurred. All returned products must be in new and unused condition and packaged in the original manufacturer's box. Please include all of the products parts, accessories, registration cards, in order to receive a full credit.

**ORIGINAL SHIPPING MUST BE PAID FOR BY CLIENT**

In the event that you would like to return the product the ORIGINAL SHIPPING is NON-REFUNDABLE even if you received FREE shipping, you will be charged the full shipping rate that we incurred to ship the product to you.

How to Return a Product

In the unlikely event you are required to return a product to EIP we ask you to please follow these instructions:

  • Contact Earth Inspired Products and receive a RMA (Return Merchandise Authorization) number. A return shipping address will be given to you at this time. An RMA is required to process a return. Returns without authorization are subject to refusal, so please make sure you receive a RMA before sending your purchase back as a return.
  • Carefully repackage the product in the manufacturer's original packaging, making sure to include all parts and paperwork. You will be charged a replacement fee for missing items or no credit will be given if manufacturer cannot supply replacement parts.
  • Return the product via UPS or other insured shipping provider. It is recommended that you insure the package as you are responsible for any item that is being returned. We highly recommend you insure the package for your purchase price. In the extremely rare case that we receive a return and it has been damaged during shipment; we will notify you immediately so that you can file a claim with the shipping company.
  • Place a shipping label on the box and return the product to the address given to you when you received your RMA number. Please remember to include your RMA number on the shipping label. Do not write directly on the manufacturer's box- please use a shipping label so that the box may be reused. A box replacement charge may apply if the box is written upon.
  • Please return your purchased product as soon as you receive your RMA. RMA will expire after 10 business days.
  • After we inspect your return, we will credit the purchase price back to the original credit card used for the purchase, minus the original shipping cost, the restocking fees and box or replacement part fees that may apply. Please allow up to 2-4 weeks for the credit to appear on your statement. We will send you an email confirmation to notify you when we have applied the credit to your card.

A restocking fee of 15% will be charged on all returned products. Refunds may not be given if obvious signs of use such as missing paperwork, parts, missing packaging materials, smudges or other marks indicating use, etc.

*****Please note that custom items, built-to-order, and personalized items cannot be returned due to their uniqueness to your specific needs.

For information on returning damaged items please refer to our section on returning Damaged Shipments.